Post by account_disabled on Mar 6, 2024 5:08:23 GMT
Service topic and the customer service agent is already prepared to resolve the issue quickly, which also favors the first contact resolution culture . The reality of online companies demands more flexibility, unification of services, speed and efficiency, and the concept of first contact resolution covers all these points. Continue on our Country Email List blog and discover how digital sellers can help throughout the service and sales process!For christmas 2020, blip is promoting a more than special action, of an emotional and social nature. In this article, you will learn a little more about the take bip christmas campaign . We know that even though we see an improvement in the current situation, we are still far from some loved ones. Therefore, let's ensure that everyone is remembered this christmas , both those who are close and those who will not be present this year. What is the background of the blip christmas campaign? In the imagination of our campaign, as he falls into the covid-19 risk group, santa claus will not be able to fulfill his role this year .
And in an exchange of messages he ends up discovering that the elves are preparing everything for christmas 2020. The same elves who will be responsible for preparing personalized messages for everyone. And we present our helpers: edu name: edu main role: for: inventor of the machine that magically creates gifts fun fact: every year I update the machine to accommodate new gift models. You can't imagine how much work it takes to produce personalized messages, guys! Blu name: blu main role: administrator of the list of well-behaved children — a very important task! Fun fact: I created a unique and perfect scoring system to ensure that no rude person can cheat! It's foolproof and beautiful to see. Ari name: ari main role: taking care of the sleigh and reindeer fun fact: I know how to talk to animals! That's why it's so easy to train them and conduct the trip perfectly. Caê name: caê main function: create the christmas gift delivery itinerary fun fact: I'm sure that if christmas delivery had a rating like the apps, ours would be 5 stars! With the action we intend to show the general public how efficient a smart contact is and how useful it can be , not only for service and sales demands, but also for engagement in relationship and marketing campaigns.
We are now replicating at christmas an action we carried out in may to celebrate mother's day . At the time, the results were incredible and exceeded our expectations. There were 141,580 hits on the campaign page, more than 2 million messages exchanged, 50 thousand videos generated . Even though the campaign aimed to generate brand awareness, we obtained sales from this action. For christmas, we didn't want to use the identical formula from the previous campaign. We then met with the people from chilligum who were our partners in the last venture. To generate personalized creatives, we worked with our technical team of blip smart contacts experts and started thinking about ways to make the campaign's contact features even more robust. But, how are we going to gift people digitally? If on mother's day the focus was on giving gifts to a single person, in this case mothers, at christmas we traditionally give gifts to everyone we like. So we created categories within smart contact , in which the user can choose to send a gift to a special person who could be a friend, family member or partner , a work colleague or even a whatsapp group . From the last campaign we repeated two elements, the whatsapp channel , as it is the channel most used by the national public.